Help Center

My application doesn't work, how can I fix it?

If your application doesn't work, try the troubleshooting steps below:

  • Uninstall/reinstall the app: make sure the issue isn't being caused by an outdated version of the app by removing it from your iOS or Android device and reinstalling it.
  • Reboot your device: turn your device off and wait for 10 seconds before turning it back on.
  • Powercycle your home network (turn off your device, unplug both your modem and router, wait 30 seconds, plug in your modem and your router).
  • Make sure your device has a good Internet connection by attempting to visit a website in a web browser such as Google Chrome or Safari. If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. 
  • Test your Internet connection.
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