If your Account page indicates that you have a guest account even though you have paid for a subscription, it’s likely for one of the following reasons:
- Your paid subscription is associated with a different email address. (Simply click the Log out button on your Account page and log in with the correct email address.)
- There was a typo in the email address you entered during the subscription process.
If you need help finding the email address associated with your subscription, you can contact customer service (firstname.lastname@example.org) with the following information:
- The date and amount (including the currency) of the most recent transaction with medici.tv
- The last 4 digits of your credit card number
This will help us assist you as quickly and efficiently as possible! Thank you for your patience.