Navigation

• How do I change the language of the website?
• Where can I find the next live events?
• Where can I find replays of previous lives?
• Browsing history: how can I access all the previously watched programs?
• How can I receive notification about upcoming live events?
• “My Favorites” option

Subscription

• How do I upgrade my subscription?
• What are the advantages of the Premium offer?
• What are the advantages of signing up (“Free” offer)?
• Where can I find my bills?
• Offer a gift card
• How can I prevent the automatic renewal?

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Audio / Video

• How do I browse through a video?
• In what format are the video and audio streamed?
• How do I display subtitles?
• How do I adjust the video quality?

Access

• When can I connect to medici.tv?
• I would like to get medici.tv for my school / library
• Where can I find medici.tv on social media?
• Is medici.tv available in my country?

Sign Up / Log In

• I forgot my password, what should I do?
• How do I log in to medici.tv?
• How can I change my password?

Payment

• I cannot confirm my payment. Why?
• What is a card security code ?
• Is online payment secure?
• How do I update my payment information?
• Which are the different payment terms available?

medici.tv on my TV

• How do I watch medici.tv via AirPlay?
• How do I watch medici.tv through Chromecast?

Smartphones and tablets

• How can I watch medici.tv on my smartphone/tablet?
• My iOS application doesn't work, how can I fix it?
• How do I change my language settings on the application ?
• How can I log into my medici.tv app?