medici.tv Help Center

MEDICI.TV

Sign up / Log in

• How do I log in to medici.tv?
• How can I change my password?
• I forgot my password—what should I do?
• Can I remove my authentication with Facebook Connect?
• How do I delete my account?

Navigation

• “My Favorites” option
• Browsing history: how can I access all the previously watched programs?
• Where can I find replays of previous livestreams?
• Where can I find the next live events?
• How do I change the language of the website?
• How can I receive notifications about upcoming live events?

Subscription

• Does my subscription renew automatically?
• How can I upgrade my subscription?
• If I upgrade from a monthly to an annual subscription, will I lose the remaining time on my original subscription?
• When does my subscription start?
• How much does my renewal cost?
• When will my subscription renew?

See all 13 articles

Tickets

• How do I buy a ticket?
• Where can I watch programs I purchase a ticket for?
• When can I watch the program I purchased a ticket for?
• How long does my ticket last?
• What is the difference between purchasing a ticket and a subscription?
• Can I purchase two or more tickets?

See all 10 articles

Gift card

• How can I give a medici.tv gift card?
• When and how does the gift recipient receive the activation code of their gift card? 
• How can I activate a gift card?
• Can I choose the email address used to redeem a gift card?
• Can I activate a gift card if I already have a subscription? 
• Are gift cards automatically renewed?

See all 10 articles

Payment

• Is medici.tv’s online payment secure?
• How can I pay for my medici.tv subscription?
• What is a card security code (CSC)?
• How can I update my payment information?
• Why won’t my payment go through?
• I no longer have a medici.tv account—why am I still being charged?

Audio / Video

• How do I browse through a video?
• In what format are the video and audio streamed?
• How do I display subtitles?
• How do I adjust the video quality?

medici.tv on TV

• What resolution can I stream videos in using Chromecast? 
• I’m having trouble streaming a video—what can I do?
• What kind of TV can I use to watch medici.tv?
• How do I watch medici.tv on my TV with Chromecast?
• How can I watch medici.tv via AirPlay?
• What resolution can I stream videos in using AirPlay?

Smartphones and tablets

• How can I watch medici.tv on my smartphone/tablet?
• My iOS application doesn't work, how can I fix it?
• How do I change my language settings on the application ?
• How can I log into my medici.tv app?

edu.medici.tv (medici.tv for institutions)

edu.medici.tv

• How can I display the subtitles?
• General introduction
• What are the system requirements for an optimal viewing on medici.tv?
• How can I subscribe to medici.tv’s newsletter?

Access

• Who has access to edu.medici.tv if my institution has a subscription?
• On which devices can I watch medici.tv?
• How can my institution get access to medici.tv?
• Is there a limit to the number of simultaneous users?
• How to get remote access?

Content

• How can I change the quality of my video?
• In what format are the video and audio streamed?
• How can I browse through a video?
• Which content can I find on edu.medici.tv?
• How can I change the language of the website ?

Visibility and Promotion

• How can I promote medici.tv in my institution?