medici.tv Help Center

medici.tv

Navigation

• What is the beta version of medici.tv?
• How do I switch from the beta version to medici.tv?
• How do I change the language of the website?
• Where can I find the next live events?
• Where can I find replays of previous lives?
• Browsing history: how can I access all the previously watched programs?

See all 8 articles

Subscription

• What are the advantages of the “Premium” offer?
• What are the advantages of signing up (“Free” offer)?
• Where can I find my bills?
• Offer a gift card
• How can I prevent the automatic renewal?
• How do I unsubscribe ?

Audio / Video

• How do I browse through a video?
• In what format are the video and audio streamed?
• How do I display subtitles?
• How do I adjust the video quality?

Access

• When can I connect to medici.tv?
• I would like to get a subscription for my school / library...
• Where can I find medici.tv on social media?
• Is medici.tv available in my country?

Sign Up / Log In

• I forgot my password, what should I do?
• How do I log in to medici.tv?
• How can I change my password?

Payment

• I cannot confirm my payment. Why?
• What is a card security code ?
• Is on-line payment secure?
• How do I update my payment information?
• Which are the different payment terms available?

medici.tv on my TV

• The medici.tv application on Samsung Smart TV
• How do I watch medici.tv on my TV through AirPlay?
• How do I watch medici.tv through Chromecast?

Smartphones and tablets

• How do I proceed to watch medici.tv on my mobile phone / tablet?
• My application doesn't work, how can I fix it?
• How do I change my language settings on the application ?
• How can I log into my medici.tv app?

medici.tv (previous version)

Access

• How can I get the subtitles?
• When can I connect to medici.tv?
• Is medici.tv available in my country?
• Where can I find medici.tv on the social networks?
• I would like to get a subscription for my school / library...

medici.tv on my computer

• ★ How do I log in to medici.tv?
• ★ How should I proceed when I have forgotten my password?
• ★ How can I change my password?
• How do I change my language settings?
• The picture often stops and the message "medici.tv recommends" appears
• What can I watch with a simple registration?

See all 8 articles

Smartphones and tablets

• How can I log into my medici.tv app?
• How do I proceed to watch medici.tv on my mobile phone / tablet?
• How do I change my language settings on the application ?
• My application doesn't work, how can I fix it?

medici.tv on my TV

• The medici.tv application on Samsung Smart TV
• How do I watch medici.tv through Chromecast?
• How do I watch medici.tv on my TV through AirPlay?

Payment

• How do I change my payment terms?
• Which are the different payment terms available?
• Is on-line payment secure?
• What is a card security code ?
• I cannot confirm my payment. Why?
• How do I see my medici.tv billing history?

Subscription

• ★ What are the advantages of subscribing?
• ★ What is the difference between the 'Classic' and 'Classic +' offers?
• How can I use my promotional code?
• How do I stop the automatic renewal?
• How do I unsubscribe ?
• Are there regular new VOD releases on this catalogue?

See all 9 articles

edu.medici.tv (medici.tv for institutions)

edu.medici.tv

• How can I display the subtitles?
• General introduction
• What are the system requirements for an optimal viewing on medici.tv?
• How can I subscribe to medici.tv’s newsletter?

Access

• Who has access to edu.medici.tv if my institution has a subscription?
• On which devices can I watch medici.tv?
• How can my institution get access to medici.tv?
• Is there a limit to the number of simultaneous users?
• How to get remote access?

Content

• How can I change the quality of my video?
• In what format are the video and audio streamed?
• How can I browse through a video?
• Which content can I find on edu.medici.tv?
• How can I change the language of the website ?

Visibility and Promotion

• How can I promote medici.tv in my institution?