Help Center

MEDICI.TV

Sign up / Log in

• How do I log in to medici.tv?
• How can I change my password?
• I forgot my password—what should I do?
• Can I remove my authentication with Facebook Connect and Apple ID?
• How do I delete my account?
• How can I receive the medici.tv newsletter?

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Navigation

• “My Favorites” option
• Browsing history: how can I access all the previously watched programs?
• Where can I find replays of previous livestreams?
• Where can I find the next live events?
• How do I change the language of the website?
• How can I receive notifications about upcoming live events?

Subscription

• What is the difference between the two annual plans?
• Does my subscription renew automatically?
• How can I upgrade my subscription?
• If I upgrade from a monthly to an annual subscription, will I lose the remaining time on my original subscription?
• When does my subscription start?
• How much does my renewal cost?

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Roku

• How do I log into Roku if I am already a subscriber?
• Why are videos locked on Roku?
• Account, payments and subscriptions made from the Roku application
• Why can't I sync my account myself?

Gift card

• How can I give a medici.tv gift card?
• When and how does the gift recipient receive the activation code of their gift card? 
• How can I activate a gift card?
• Can I choose the email address used to redeem a gift card?
• Can I activate a gift card if I already have a subscription? 
• Are gift cards automatically renewed?

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Payment

• Is medici.tv’s online payment secure?
• How can I pay for my medici.tv subscription?
• What is a card security code (CSC)?
• How can I update my payment information?
• Why won’t my payment go through?
• I no longer have a subscription—why am I still being charged?

Tickets

• How do I buy a ticket?
• Where can I watch programs I purchase a ticket for?
• When can I watch the program I purchased a ticket for?
• How long does my ticket last?
• What is the difference between purchasing a ticket and a subscription?
• Can I purchase two or more tickets?

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Audio / Video

• In what format are the video and audio streamed?
• How do I adjust the video quality?

medici.tv on TV

• What resolution can I stream videos in using Chromecast? 
• I’m having trouble streaming a video—what can I do?
• How to watch medici.tv on TV?
• How do I watch medici.tv on my TV with Chromecast?
• How can I watch medici.tv via AirPlay?
• What resolution can I stream videos in using AirPlay?

Smartphones and tablets

• My iOS application doesn't work, how can I fix it?
• How do I change my language settings on the application ?

medici.tv for libraries (edu.medici.tv)

ABOUT MEDICI.TV

• What is medici.tv?
• What is in medici.tv’s catalogue?
• How to get a free trial?
• How to contact the team dedicated to institutions?

AUDIO & VIDEO

• What are the supported browsers and operating systems?
• In what format are the video and audio streamed?
• How to adjust the video quality of a program?
• How to browse through a video?
• How to display subtitles for a video?
• What to do if a program or its details include an error?

NAVIGATION

• How to change the language of the website?
• Where to find the schedule of new programs and upcoming live events?
• Where to find previous live streams replays?
• I can’t find the video I’m looking for. Will it be available in the future?

ACCESS

• How to log into medici.tv?
• How to log out of medici.tv?
• Is remote access available?
• Is there a limit to the number of simultaneous users?
• Is it possible to record or download a video?
• How to watch medici.tv on a mobile device?

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MEDICI.TV ON TV

• What kind of TV to use to watch medici.tv?
• How to watch medici.tv on TV with Chromecast?
• How to watch medici.tv on TV with AirPlay?

CATALOGING AND PROMOTION (RESERVED FOR LIBRARIANS)

• What marketing material can I get to promote medici.tv in my institution?
• Are MARC Records included in my subscription?
• Are usage statistics available?