In case of an error during the creation of your account, you should see an error message.
Sign up with email/password
If you see this message "This email address is already in use on medici.tv": this means that you have already created an account on medici.tv using this email in the past. In this case, you do not need to create a new account; you just need to log in to the one you created previously. The article below will help you:
How do I log in to medici.tv?
If you do not remember the password associated with this account, you can reset it.
I forgot my password, how can I recover it?
I cannot click on the button to create my account:
This happens when one or more required fields are not filled out correctly. This may be because:
- your email address is invalid,
- the 2 email fields do not match,
- your password does not meet the minimum security requirements,
- you have not completed the reCAPTCHA challenge.
You will then see error messages explaining which fields contain an error and how to correct them.
Sign up with Facebook/Apple/Google
Please check that you are logged in with Facebook/Apple/Google and that you have authorized medici.tv to use your account for registration.
You can check if medici.tv is linked to your Google account by accessing your Google account settings (click on your profile picture > Manage your Google Account).
For Facebook: click on your profile picture, then click on Settings and Privacy > Settings > Apps and Websites.
For Apple:
- on your iPhone or iPad, go to Settings > Apple ID > Sign in with Apple
- on your Mac: choose the Apple menu > System Settings, then click on your name > Sign in with Apple.
If the problem persists, contact us.
iPhone is a trademark of Apple Inc.
iPad is a trademark of Apple Inc.
Mac is a trademark of Apple Inc.
medici.tv is not endorsed by or affiliated with Google in any way.