NB: if you own an Apple TV or an Android TV device and/or if your smart TV runs on Google TV natively, we recommend using the medici.tv Apple TV or Android TV app for the best medici.tv experience on TV.
Watch medici.tv on Apple TV
Watch medici.tv on Android TV
- First, check if your casting device (smartphone/tablet/computer) and your TV are connected to the same Wi-Fi network
- If you're casting medici.tv either from the iOS or Android app, make sure you're using the latest version of the app. If you're casting medici.tv from the website, make sure your browser is up to date
- Then, check in your casting device's settings if AirPlay or Google Cast is enabled. Please note that AirPlay can only be initiated from Apple products and is therefore not compatible with the medici.tv Android app.
If none of the previous steps proved useful, please reach out to us at help@medici.tv with the following information:
The email address linked to your medici.tv account
Full name(s) of the video(s) you experienced issues with casting
Did you try casting a live stream or a video from the catalogue? If the video is live, you will see a Live label on the video player.
When did you start experiencing this problem?
-
Did you try to cast from the medici.tv iOS or Android app?
If yes,Which app (iOS or Android)?
What version of the app? Here’s how to find it:
How do I find out which version of the medici.tv iOS app I am using?
How do I find out which version of the medici.tv Android app I am using?What device model and OS were you using with the medici.tv app (e.g., iOS 18.2 on an iPhone 16)?
Did you to cast from the medici.tv website?
If you are using a customized and specific setup, please describe it as accurately as possible.
The more precise the information you provide, the better our chances of assisting you!
AirPlay is a trademark of Apple Inc.
iOS is a trademark of Apple Inc.
iPhone is a trademark of Apple Inc.
Google Cast is a trademark of Google LLC.
Android is a trademark of Google LLC.
medici.tv is not endorsed by or affiliated with Google in any way.