There can be several reasons for this:
Insufficient bandwidth: some high-definition videos require more bandwidth.
A casting issue: casting can sometimes lead to buffering. If this happens, a quick solution is to disconnect the sending device and restart the streaming. You can also try casting with another service and see if you encounter the same problem.
If you are watching an old video: you may experience buffering issues with older videos in our catalogue, as the more a video is streamed worldwide, the smoother it is for everyone.
If the problem persists, you can contact us. The information below will be requested:
The email address linked to your medici.tv account
Full name(s) of the video(s) you experienced interruptions or poor quality with.
Was it a live stream or a video from the catalogue? If the video is live, you will see a Live label on the video player.
When did you start experiencing this problem?
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Did you encounter the error while using the medici.tv website?
If yes,Are you using a mobile device (smartphone, tablet), a computer (desktop/laptop), or a smart TV to access the site?
Which browser are you using? (Chrome, Safari, Edge, Firefox…) Here’s how to check: How do I know if my web browser is up to date? How do I find out which version of my browser I am using?
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Did you encounter the error while using any of our apps?
If yes, which app? (iOS/Android, Roku, Apple TV/Android TV)
What version of the app? Here’s how to find it: How do I know which version of the medici.tv app I am using
What device model and OS were you using with the medici.tv app (e.g., iOS 18.2 on an iPhone 16, Samsung QLED)?
Are you trying to stream the video (using Google Cast or AirPlay) on your TV? If yes, did you use a physical Google Cast/AirPlay device or the built-in Google Cast/AirPlay feature of your TV?
Your country and city - this is very helpful because we monitor streaming performance locally, especially for live events.
If you are using a customized and specific setup, please describe it as accurately as possible.
The more precise the information you provide, the better our chances of assisting you!
AirPlay is a trademark of Apple Inc.
Apple TV is a trademark of Apple Inc.
iOS is a trademark of Apple Inc.
Safari is a trademark of Apple Inc.
Android TV is a trademark of Google LLC.
Android is a trademark of Google LLC.
Google Cast is a trademark of Google LLC.
Chrome is a trademark of Google LLC.
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