- Verify that your internet connection is working
- Reload the page
- Try watching with a different browser, such as Google Chrome or Safari
- Delete your browser’s cookies and try again
- Restart your computer
If the stream is still not working, please write to us at help@medici.tv with the following information:
- The email address of your subscription
- The device you’re using, plus the browser or iOS version
- The date that you encountered the problem
- Whether it’s a first-time issue or a recurrent problem
- The means of payment (if a payment-related issue)
- A description of the problem
The more information you provide, the more efficiently our customer service department will be able to help you! Thank you for your patience.