Usually, when an error occurs during login, you will see an error message that provides more context about the error. Here is a list of common error messages and easy-to-solve login issues:
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"Please enter a correct email and password": if you are trying to log in to one of the apps, first make sure you have registered a medici.tv account on the website.
How do I create an account on medici.tv?
If you have forgotten your password, here’s how to reset it: I forgot my password, what can I do?
Make sure you have entered the correct email and password combination. If you are unsure of the email associated with your medici.tv account or do not know if you are using an email/password combination or Google/Apple/Facebook to log in to medici.tv, check this article: How do I know if I already have a medici.tv account?
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If you are trying to log in to the iOS app: make sure you are using the medici.tv app and not the medici.tv for libraries app, which is reserved for library and university users. Also, ensure you have entered the correct combination of email and password. If you log in to medici.tv using Google, read this article: I log in to medici.tv using Google/Apple/Facebook. How can I log in to apps that do not support these login methods?
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If you are trying to log in to the Android app: make sure you are using the medici.tv app and not the medici.tv for libraries app, which is reserved for library and university users. Also, ensure you have entered the correct combination of email and password. If you log in to medici.tv using Facebook/Google, read this article I log in to medici.tv using Google/Apple/Facebook. How can I log in to apps that do not support these login methods?
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If you are trying to log in to the Roku app: if you created your account on the medici.tv website using Google/Apple/Facebook, you will first need to set a password in order to log in to the Roku app. Here’s how to do it: I log in to medici.tv using Google/Apple/Facebook. How can I log in to apps that do not support these login methods? Try logging in again once you have set a new password.
- If you are trying to log in to the Apple TV/Android TV apps: ensure you have entered the correct combination of email and password.
Il all cases, make sure you have entered the correct email and password combination. If you have forgotten your password, here’s how to reset it: I forgot my password, what can I do?
If none of the above solutions apply to you, feel free to contact us and we will be happy to help!
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iOS is a trademark of Apple Inc.
Android TV is a trademark of Google LLC.
Android is a trademark of Google LLC.
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