If the recipient of your gift card has not received it, here are some steps to follow to resolve the issue:
Check the email address: Ensure that the recipient's address was entered correctly when purchasing the gift card.
Check the spam or junk folder: Ask the recipient to check their spam or junk folder, as sometimes automated emails can be filtered there.
Check the delivery date: If you scheduled the delivery for a later date, make sure that the chosen date has passed. If it has not, the gift card will be delivered on the scheduled date.
Confirm the purchase: Check the confirmation email of your order to ensure that the payment was processed correctly. If there was an issue with the payment, it may have prevented the gift card from being sent.
Contact medici.tv customer service: If you have checked all the above steps and the recipient still has not received the gift card, do not hesitate to contact customer service by providing the details of your order, and they will assist you in locating the gift card.
By following these steps, you can quickly resolve the issue and ensure that your recipient receives their gift card without further delay.